Handle customer concerns with sensitivity and patience follow up on situations to ensure repeat business and customer satisfaction.Review medical necessity information for medications requiring prior authorization for Medicare members.Problem-Solve health insurance complications for retiree and Medicare recipients.Illustrate diplomacy by adhering to all HIPAA regulations while assisting callers with questions regarding appointments and billing.
CALLCENTER SPECIALIST REGISTRATION
Register non-network agents by obtaining verbal or written agreement to referral fee and submitting and verifying paperwork to complete registration process.Demonstrate excellent verbal communication skills to convey information clearly and effectively to inbound calling costumers regarding their accounts.Maintain open communication with managers and clerical staff to ensure the accuracy and protection of account information.Alert upper management to emergency scenarios while maintaining departmental order.Implement start up an of ER redirection program to encourage clients to seek their PCP instead of going to emergency room.Take inbound calls from existing customers to discuss billing inquiries, make changes to services and troubleshoot service relate issues.Fast pace call center, taking calls from technicians to troubleshoot installation of home security and home automation systems.Transmit patient information per HIPAA regulations.Manage Facebook and patient communication programs.Here are examples of responsibilities from real call center specialist resumes representing typical tasks they are likely to perform in their roles.
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